Privacy Policy
Creative Skills Retail Council (CSRC) – Privacy Policy
Last updated: October 2025
1. Overview
The Creative Skills Retail Council Pty Limited (ABN46688640146) (“CSRC”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Legal Structure
CSRC is a special purpose proprietary limited not-for-profit company governed by its Constitution.
CSRC operates exclusively for community benefit. Profits are reinvested to support our social impact initiatives.
3. Information We Collect
We may collect personal information such as:
Name, business name, position title, and contact details;
Email, phone number, and postal address;
Membership type and transaction details;
Participation in training, surveys, or events;
Information voluntarily provided to us (e.g., feedback, testimonials).
Payment information (credit card or banking details) is handled securely via third-party payment processors. CSRC does not store full payment details.
We also collect technical data through cookies and analytics, including IP addresses, browser types, and user preferences.
4. How We Collect Information
We collect personal information when you:
Apply for or renew a membership;
Register for training, webinars, or events;
Purchase from the CSRC Shop For Good;
Subscribe to newsletters or updates; or
Communicate with us directly or through our partners.
We may also receive data from trusted service providers or partners (e.g., ARMA, training and technology partners) to deliver specific programs.
5. How We Use Your Information
CSRC uses your information to:
Manage membership records and renewals;
Deliver training, events, and communications;
Process payments and issue invoices;
Provide updates, newsletters, and opportunities relevant to your role;
Comply with reporting obligations for grants or regulatory purposes; and
Improve the quality and relevance of our programs and services.
De-identified information may be used for sector analysis, research, or impact reporting.
6. Disclosure and Sharing
We may share limited information with trusted third-party providers for operational purposes, including:
Technology and learning partners (e.g., ARMA, LMS, CRM, email platforms);
Payment and accounting providers for secure transaction processing;
Government or funding bodies where legally required; and
Event or research partners assisting with surveys or program delivery.
All partners are required to maintain privacy and data-protection standards consistent with Australian law.
CSRC does not sell or rent personal information.
7. Data Storage and Security
Information is stored securely on servers located in Australia or jurisdictions with equivalent protection standards.
Access is restricted to authorised personnel only.
All online transactions use SSL encryption.
8. Access, Correction, and Deletion
You may request access to or correction of your personal information by contacting CSRC in writing.
Requests are processed promptly in accordance with the Privacy Act 1988 (Cth).
You may also request deletion of data, subject to legal or audit requirements.
9. Email Communications
By joining CSRC or subscribing to updates, you consent to receive communications about programs, resources, and industry news.
You can unsubscribe at any time from free opt-in communications by using the link in each email or by contacting us directly.
Operational messages (e.g., invoices or renewal reminders) are not considered marketing communications.
10. Cookies and Analytics
The CSRC websites uses cookies and analytics tools to understand usage patterns and improve performance.
You may disable cookies via browser settings, but some features may not function as intended.
11. Data Breach Response
If a data breach involving personal information occurs, CSRC will comply with the Notifiable Data Breaches Scheme, including notification to affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
12. Policy Updates
We may update this Privacy Policy periodically to reflect legal or operational changes.
The most current version will always be available on our website.
Continued use of our services constitutes acceptance of any updates.
13. Contact
Privacy Officer
Creative Skills Retail Council Pty Limited
Email: [email protected]
Website: www.mycsrc.org and sub-domains www.shop.mycsrc.org